Frequently Asked Question

With the new version of Zoom - the camera functionality breaks in remote desktop with default settings. You will need to change a video setting to have the camera work in remote desktop.

To do so (in your remote desktop):

1. Log in to Zoom
2. Click your user icon (top right) and choose settings

3. Select Video setting
4. Make sure there is a camera selected below the preview image

• if there's no camera, then you either do not have a camera or passthrough is not enabled*

5. Click the Advanced button at the bottom of video settings
6. Change the Media Capturing Method to 'Media Foundation'
7. Quit Zoom

• right click zoom in the taskbar and select Quit Zoom

8. Reopen Zoom
9. Test camera

• go back to settings
• click on Video and you should see video in the preview window

* you need windows 10 in order for video passthrough to work